What can be learned while on the “Customer’s personal page”

For some customers, it is important to see information about their order. Often, such data has to be obtained directly from managers and you have to wait for an answer, instead of viewing the necessary information yourself.

Problem

Anyone who has ever ordered a product through Instagram Direct or any other messenger knows how difficult it is afterward to find the necessary data. For example, a client needs to check whether they wrote the correct email address or what quantity of products they ordered. To do this, they have to scroll through the entire correspondence or write to the manager again. And when ordering through an online store form, the client will only have the data without the ability to change it.

Solution

FORMA has a universal solution to the problems described above: the “Client’s Personal Page”. A link to this page can be given to the consumer, and no one except them will be able to see it. This page shows all information about the client and the order. If necessary, the consumer can change or add their email address themselves. In the latter case, the email address can simply be written in the line or changed using Google.

In addition, if the client placed an order in an online store but wants to get additional information about it, they can ask a question directly on the “Personal Page”. There is a built-in chat there, where you can exchange images, videos, and other files if necessary. If the quantity of a product needs to be changed or a new one added, the client will be able to do this themselves without resorting to the manager’s help.

Thus, by simply going to their personal page, the client will see all up-to-date information, be able to write to the manager directly, and also change their data or order data.

Practical task

To understand how the “Client’s Personal Page” works in practice, write to us in direct messages. Our manager will provide access to practical tasks that can be completed at any convenient time.

Tell us how your communication with store specialists takes place and whether you can change order data.